Terms and Conditions

• Once payment is made, cancellations by the client are not eligible for refunds.
• Cancellation initiated by The Inner Harmony (for example, therapist unavailability without prior intimation) will be handled through rescheduling only.

• Minimum 4-Hour Notice Required: Clients must inform us at least 4 hours before the session to reschedule.
• Missed Sessions Without Prior Notice: Sessions missed without sufficient notice will be forfeited and counted as utilized.
• Therapist Availability: Rescheduling is subject to therapist availability. The same time/day cannot be guaranteed.
• Technical Issues (Client's Side): If a session cannot proceed due to internet/device problems at the client's end, it will be considered utilized.
• Therapist Cancellations: If a therapist cancels due to emergencies, we will inform you and reschedule at your convenience.
• International Clients: Clients outside India must confirm IST (Indian Standard Time). Missed sessions due to time zone confusion are considered client error and will be forfeited.

Therapy is a collaborative process. While our therapists are qualified and RCI-registered/licensed professionals, results vary from person to person. No guarantees are provided regarding therapy outcomes.

Our Service may contain links to third-party web sites or services that are not owned or controlled by The Inner Harmony.

The Inner Harmony has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that The Inner Harmony shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Your privacy is important to us. It is The Inner Harmony's policy to respect your privacy regarding any information we may collect from you across our website, www.theinnerharmony.in, and other sites we own and operate.

1. Information We Collect

Log Data

• We log information that your browser sends whenever you visit our website. This may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

• Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

2. Use of Your Information

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.

3. Security of Your Personal Information

• We secure your personal information from unauthorized access, use, or disclosure. We use secure sockets layer (SSL) protocol to safeguard all sensitive information transmitted.

4. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

5. Confidentiality and Session Privacy

At The Inner Harmony, your privacy is our top priority. Everything you share with your therapist or psychiatrist during sessions is kept strictly confidential. We take great care to protect your personal information, whether it's discussed in session, written down, or stored electronically.

However, there are a few situations where we may need to share information to ensure your safety or the safety of others:

• If there is a serious risk of harm to you or someone else.
• If there is any report or knowledge of abuse or neglect involving a child, senior citizen, or person with disabilities.
• If we are legally required to share information with authorities.

In such cases, your therapist or psychiatrist may need to contact a supervisor, emergency contact, family member, or relevant authority (for example, law enforcement or your organization if your sessions are arranged through them). This is always done with the intention of ensuring care and safety.

If a referral to another mental health or medical professional is needed, important clinical information may be shared—with your consent—to provide you with coordinated and effective care. We will make every effort to inform you before any information is shared outside The Inner Harmony.

For supervision and service improvement, we may use non-identifiable or combined (aggregated) data to review and enhance the quality of our care.

If you are attending couples or family therapy, some information may be discussed with your partner or family members as needed to support open communication and ethical treatment.

Apart from these exceptions, no information about you will be shared without your explicit permission, either given verbally or in writing (through email or a signed form). For couples or family sessions, consent from all participants will be required before sharing any information.

While we take all reasonable steps to protect your privacy, The Inner Harmony cannot be held responsible for data breaches that occur due to factors beyond our control. If you access our services through a third-party platform, we are not liable for any issues that arise from that platform's systems or actions.

If you have any questions about these Terms, please contact us